Had my own questions about a different pair of frames, insurance reimbursements, product quality, etc. Everything was answered & explained clearly. While I ended up having to go direct to manufacturer for my needs (entirely insurance related,) I was so impressed I decided to take my daughter here for her new frames. Great selections available in clinic, and they can order just about anything. The staff was super friendly. My daughter loves her new frames. TLDR; Ten out of ten, would recommend.